Customer Support and AOG

Welcome to your General Atomics AeroTec Systems Customer Support. 

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Our Do228 customer support team is your partner in this dialog and is committed to helping you achieve excellence in all your missions and operations.

Our combined status as an Original Equipment Manufacturer (OEM) and Type Certificate (TC) holder for the Do228, as well as our classification as a European Aviation Safety Agency (EASA) Part 21 J and G Design and Production Organization (DOA and POA), enables us to provide direct and comprehensive services to the Do228 fleet operating worldwide.

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Do228 - Technical support

24h AOG Hotline

General Atomics AeroTec Systems GmbH

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Do228 - Material support

General Atomics AeroTec Systems GmbH

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GA-ATS Sales Team

General inquiries, MRO and Upgrades

General Atomics AeroTec Systems GmbH

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Benjamin Barth

Head of Customer Support & Sales

General Atomics AeroTec Systems GmbH

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Product improvements and technical support, including on-site support services 

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Modifications for customer-specific mission equipment, engine subsystem and avionics upgrades 

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Technical support that goes beyond basic documentation, for example, Service Problem Report (SPR) and Repair Approval Sheet (RAS) for complex repairs 

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Spares and parts supply for your parts sourcing and planning, including pricing transparency on spares and exchange parts 

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MRO support services for all your fleet management and heavy maintenance needs, including dedicated regional sales and customer support managers 

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MRO support services for all your fleet management and heavy maintenance needs, including dedicated regional sales and customer support managers 

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Aircraft painting of complete exteriors or partial painting and touch-ups in our in-house paint shop 

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Cabin interiors refurbishments, restylings and retrofits 

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Service and Pay-by-the-Hour Program contracts 

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Fleet management aligned with CAMO 

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Special requests on pricing strategies and product improvement